TESTIMONIALS
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From: Rob Viafore
Date: Thu, Feb 13, 2020 at 12:52 AM
Cycle Vietnam & Thailand
Ly
I hope you had a great New Year’s. We are back to work and very busy.
First I’m checking to see how much we owe for the additional hotel in Bangkok and if I have any other charges I need to make good on.
We had a great vacation and haven’t had time to do our reviews but in Thailand Al and our driver were excellent which made our trip even better.
Please Thank Al again we don’t have any contact info for him
We our already thinking about next year Thanks Rob and Carmell
Sent from my iPhone
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From: JanMike Okimura <[email protected]>
Date: Mon, Jan 20, 2020 at 6:07 AM
Subject: A day biking from HCMC with Vietnam Bike Tours
Dear Ly,
I would like to let you know we had 2 absolutely wonderful tours with Sarane in HCMC!
He was very knowledgeable, answered our questions, was extremely safe , kind and conscientious. We would highly recommend him to anyone for tours.
Sincerely,
Jan Okimura
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From: Cavalo Pierce <[email protected]>
Date: Sun, Jan 5, 2020 at 1:05 PM
Subject: Cycle Mekong delta, Vietnam
Good afternoon Khanh Ly,
I just wanted to tell you what a wonderful time we had cycling through the Mekong Delta, and how much we enjoyed having Mr. Trong as our guide.
Thank you so much for accommodating us, and for being flexible as we figured out how to pay our bill!
My parents have cycled many miles through many countries, and both agreed that this was their favorite trip. When we get settled back home I will be sure to write a proper review of our experience with Vietnam Bike Tours.
Thank you again, and we hope to ride with you again some day.
Regards,
Annie, Matthew, Sam and Louisa
Sent from my iPhone
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From: michael pritchard <[email protected]>
Subject: Laos to Vietnam
Date: 5 January 2020 at 10:50:46 GMT+7
To: Tom Partridge
Hey Tom,
Were just about over our jet lag so I thought Id send some feedback on our trip from Luang prabang to Hanoi.
First of all, I'd like to say It was a great adventure. We definitely got off the tourist track and saw the country and the people from a different angle.
I think the first leg, in Laos was my favorite. The combination of backroads, wonderful people, good foods and great guides made the long dusty days enjoyable, Mr Xee Xong was super caring and attentive to our needs and desires. he kept great track of everyone and made sure we got good lodging, arranged dinners and explained the routes to us as best he could.
Whoever worked out the boat ride/shuttle/boa tride on the Nam Ou was genius because none of us relished the alternative.
Mr So did a good job as backup guide and mechanic. As you know, these are not top of the line bikes, so keeping the derailleurs operating in the dusty conditions was a challenge. The drivers were a great support in many ways..
Once we got into Vietnam we had to adjust to the new guide and driver. It was difficult to go from 2 guides and 2 drivers to one guide and one driver. Mr Quinn took some getting used to as well. I appreciate his knowledge of the many bike routes along the way. They took us off the main track through some wonderful country. One trouble, however was his inability or unwillingness to communicate the intended route for the day. Since we were familiar with the itinerary we could let him know what we felt up for that day. When he changed the route for the day without explanation, which was most days, we felt a bit at his mercy. This bothered some more than others. I do think that on a tour like this, a brief description of the day ahead is important information for the client to have.
The lodging was mostly good to great, but some of those mega resorts like in Dien Bien Foo and Cuc Phong were a little much. It was nice to have the last few days to just relax on the cruise in Halong Bay.
So, I think this tour was wonderful. We would have enjoyed knowing ahead that the itinerary is subject to change and that Mileages and elevations may differ from those on the itinerary.
Choosing guides, like Mr Xee that can communicate the plan and the options available to us would be much more professional. Also, a page on the website with info on visas, changing money, suggested immunizations, etc would simplify preparation.
You said that you don't get much feed back, so here you go. I hope it is useful. We'd love to return someday for another tour.
Michael Pritchard
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date:
May 5, 2019, 9:19 PM
May 5, 2019, 9:19 PMsubject:Review of our trip March, 2019
Review of our trip March, 2019Please forward this review to Li
I just completed a Trip Advisor review, giving an overall rating of 4 for our trip. I thought more complete feedback might be helpful to you.
Positives:
1. Both of our guides tried very hard to make our trip enjoyable. They were very good at handling my husband's dietary needs; they never balked at our requests for very early morning starts to avoid the heat (once 5:30am, often 6 or 6:30). Suhan fit in a trip to the Golden Bridge which I appreciated and made their day much longer. They both were always agreeable and worked very hard to attend to our needs and interests. Suhan made a point of getting photos of us on our tandem many times - a real treat for us because we usually travel alone with no one able to capture us on our bike.
2. Tong was a wonderful driver! Excellent driving skills and he really went out of his way to assist my husband... bringing baguettes, avocados and mangos in the mornings once he realized we'd like to have that for breakfasts and dinners,. Preparing our rest stop snacks, always smiling and assisting with whatever needed to be done. Our second driver was also excellent.
3. All of the hotels and homestays, with the exception of the one we wrote you about during the trip, were excellent... probably better than I would have expected. Specifically the hotels in Hanoi, Hoi An and Saigon were really special.
4. The recommended stops along the way - the boat ride and caves, the pottery village, Khe Sanh, My Lai, the coconut/candy stop in the Mekong Delta and the sites in Hue, the Presidential Palace in Ho Chi Minh City... all were excellent. Our itinerary, which you adjusted to include my interest in some American war sites and our general interest to travel as much in small villages, away from the cities, was great. The overnight train ride was surprisingly comfortable ( We were lucky no other passengers joined our cabin,)
Negatives
1. The most serious problem was our first guide's limited English. Although he was very attentive as I mentioned above, (and he gave GREAT foot massages!!!), his English skills were really sub par. We were very frustrated by this and stopped asking questions because he either often didn't understand our question or we couldn't understand his responses. We were quite surprised to have a guide with such limited English. Our second guide, Suhan, was fine and we were greatly relieved to be able to converse comfortably with him.
2. The restaurant that we stopped at in the Mekong Delta was a real tourist trap and had lousy food, expensive prices. They gave free or reduced meals to the guides which I suspect is why we stopped there but it was an unfortunate stop..
3. Our guides couldn't keep up with us... perhaps more effort could be made to match riding ability between guides and riders. I didn't find it a huge problem because both guides were happy to let us go ahead, once they could see that we were accomplished, safe riders, but it did mean we lost riding time because we had to wait for them with the van rider several times. And they made more rest stops than we would have preferred, increasing our van vs riding time.
Recommendations:
1. Teach the drivers to look for shade when stopping! The guides and drivers didn't mind the heat but for us, unaccustomed to 90+ degrees, we really wished they would always stop in the shade!
2. Have bike tools. Chain oil, chain tool, master links. My husband had inquired ahead to ensure they would be able to support what our tandem might need but they didn't even have chain oil or silicone lube (which they purchased for us along the road).
3.For safety purposes alone, the drivers and guide should be able to exchange GPS locations. One time we waited a good 15+ minutes while the guide tried to communicate to the driver where he should meet up with us. Once we had to briefly retrace steps because the driver was in a different place.
I hope you find this helpful. Overall the trip met my desire to get to know, if only too briefly, post-American War Vietnam; to visit the sites known so well to Americans of my generation, enjoy some fabulous bike riding and be immersed in an entirely different culture. I am very glad we made the trip.
Thank you,
Rebecca Hutchinson
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This is a transcript of what Lizzie and Michael said:
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From: Justin Eyles <[email protected]>
Date: Wed, Feb 6, 2019 at 8:27 PM
Subject: Re: Happy New Year from Vietnam Bike Tours
Hi Ms Ly,
Chuc mung Nam moi ! 😁
Thanks very much for the New Years email. We are having a fantastic time. We are really enjoying the cycling and the scenery.
The service we have received so far has also been exceptional! Everyone has been very helpful, friendly and willing to help. We have felt very comfortable everywhere we have stayed.
In particular Sarane has been fantastic - a really great tour leader! He has always kept us informed and worked hard to accomodate everyone’s needs. Chan has also been a great help driving and very patient.
We only have a couple of days to go now, we head off to Hue tomorrow. It will be sad to say goodbye to everyone but we have had a really great time.
Thanks for your help organising.
Justin and Mia
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Lizzie: “Hello, I’m from Australia and I am here with my husband and we are doing an 11 day biking tour from Ho Chi Minh City to Angkor Wat in Cambodia. We have had five wonderful days cycling with our wonderful guide, Tien, and it has been a great experience. We have enjoyed it immensely. Lots of local villages we visited enjoying the food, some off road cycling, cycling through the paddy fields, small villages, it’s been a great experience. For anyone who wants to get off the tourist track and really immerse themselves in the Vietnamese culture.”
Michael: “Hello, I’m Michael, I’m 60 years old and I come from Byron Bay in Australia. I’m here with Lizzie and we are enjoying the cycling trip. It’s very interesting, it’s a very good way to get close to the people and experience their everyday culture. We started off in the Mekong Delta, close to the sea and at a homestay, the homestay was very good, the people are very friendly and they taught us some Vietnamese cooking and now we are heading towards Cambodia, getting close to the border. I’m reasonably fit for 60 years old and this cycling is ok for me. It’s mostly flat, there are some bridges and that’s the only places you have to cycle hard. I use clips on my pedals but I would recommend that you have them very loose if you do this cycling because you don’t know when you are going to get off. You experience everything, like the rice fields, a bit of jungle, a bit of Vietnamese fruit trees everywhere. The local people are so wonderful and so friendly and you see so many children on the road saying hello all the time. It’s a very nice place and it’s about the culture and we love it here. We’re going to Cambodia and we will see how it goes there.
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From: Rachel McGraw <[email protected]>
Date: Fri, Jan 11, 2019 at 10:45 PM
Subject: Re: Cycling Vietnam
To: Ly of Vietnam Bike Tours
Dear Ly,
I hope this email finds you well. Patrick and I arrived in Hoi An yesterday afternoon at the end of our 3 day cycling trip from Nha Trang. I cannot say enough good things about our experience. So and Mr Chin were amazing. Both were incredibly helpful, attentive and kind. It was obvious how much work So put into the trip. He was able to answer all my questions about things we saw (and I had a lot of questions!) and the roads he took us on were excellent— both well-paved but also through a wide variety of scenery. The restaurants we ate at were also great. A few were local favorites and I’m thrilled we got the chance to try them. The first day we told So we wanted him to order for us because we trusted him to pick out local specialties. I recently posted on Facebook pictures of all the food we ate and many of my friends are jealous.
I’ll definitely post an excellent review of So, Mr Chin and you (I’ve really appreciated your quick responses to my emails) on TripAdvisor once I’m back to my computer.
We’re now very much looking forward to our bike trip in the Mekong.
-Rachel
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From: Hoa Nguyen <[email protected]>
Date: Sat, Jan 26, 2019 at 12:27 PM
To: Ly of Vietnam Bike Tours
Hi chị Ly,
Em đang trên đường về khách sạn. Tour sáng nay rất hay và anh Phúc hướng dẫn rất chuyên nghiệp, em cám ơn nhiều nhé.
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From: Rob Viafore <[email protected]>
Date: Tue, Jan 15, 2019 at 6:53 AM
Subject: Bike trip
Ms Ly
Our last visit to Vietnam was our fourth trip to Vietnam. Our expectations were very high in what we wanted to do and what we wanted to see you. You and Vietnam bike tour came through on every level including our ground transportation hotels and bicycles and super great guides who are willing to work with us to make it a perfect vacation Carmell and I would like to thank you very much for your hard work and patience with us during creating where and what we were going to do. We do plan on returning again before Christmas next year for another holiday with you and your team. Also when I make posts on Facebook about how good our guides and drivers are it is true and I mean what I say about how good they are and how they treat us which is part of our experience so to say Phuc Lai and Art and his driver were exceptional-thanks Rob and Carmell
Sent from my iPhone
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From: Heidi Stoerr <[email protected]>
Date: Sat, Jan 12, 2019 at 9:26 AM
Subject: Bike rentals
Dear Ly,
we had a wunderful tour through the Mekong delta. The driver was very good, super punctual and we would like to recommend him for further jobs.
The bikes were really good and we are very satisfied. Just two little things could be improved. We had no bicycle stands. So at every stop (beaks or photo stops) we had to look for something we could lean the bikes against. And the repair package contained the wrong inner tubes. Luckily there was a repair shop not far away rom us when we needed it.
Unfortunately I still have the air pump with me. What would you suggest to do with it? Should we send it to the shop with a courier or what would it cost if we pay for it?
Best regards
Heidi
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From: Veronica Baker <[email protected]>
Date: Sun, Jan 6, 2019 at 4:09 PM
Subject: Re: Cycling Mekong Delta on 2 Jan with Vietnam Bike Tours
Thank you Quang for the wonderful two days on the Mekong Delta. Veronica and I really enjoyed the trip!
All best,
Melissa
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From: Resha <[email protected]>
Date: Wed, Jan 9, 2019 at 7:36 PM
Subject: Thank you
Hi Ly,
This is just a little note to say thank you so much .
We had amazing time cycling around last few weeks with Vietnam Bike tours.
We had great service from the teams.
We think Nat and Lam were the best. They went above and beyond , if we do another cycling tour we would love to have them as our guides.
Team in Cambodia were great too and they did good job looking after us.
Mostly all hotels you selected for us were good apart from Alicevilla as I had quite a lot of bites from bedbugs overnight.
We would love to do another cycling holiday with your company in future for sure ( thinking of cycling in Myanmar and From Saigon to Hanoi sometime) .
Kind regards,
Resha
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From: Michael Gould <[email protected]>
Date: Tue, Oct 30, 2018 at 8:15 PM
Subject: Re: Cycling to Vung Tau beach on Oct 27 with Vietnam Bike Tours
The tour was excellent (but too much on busy roads) and the guides were very helpful and nice. Top marks for them.
M Gould
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Message: Ms Ly
Just a short message to let you know how much we enjoyed our tour.
Mr Quang was fantastic guide, well organised and informative.
Combined with a friendly driver making it a memorable visit to Vietnam
Shane zuber
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From: Tina Lagercrantz <[email protected]>
Date: Wed, Apr 18, 2018 at 5:39 PM
Hi Ly!
I had the most wonderful bike tour with Mr Quang and your experienced and kind driver!
I was more than satisfied - we saw so much - had great fun and were so well taken care of. I wish to extend my deepest and most respectful thank you to Quang for such a pleasurable and exciting tour.
Mr Quang is so kind, respectful, well organized, skilled and professional!
I will certainly recommend his tours to anybody interested in biking in the Mekong area.
Thank You for your hospitality in Vietnam and hope to see you one day again!
Kind regards,
Tina
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From: Backpacking Detours <[email protected]>
Date: Wed, Apr 18, 2018 at 6:17 PM
We had the best time! It really exceeded all of our expectations. Quang took such good care of us and taught us so much!
I just submitted our five star review on TripAdvisor.
Also, I will write about it on our travel blog when we return home.
Thank you for everything,
Jaynie
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From: Bård Hjorth <[email protected]>
Date: Sun, Apr 1, 2018 at 6:26 PM
Subject: Cykling the Mekong delta
Dear ms. Ly
We just want to inform you that we had a very nice tour with mr. Tien in the Mekong delta last week. The tour was well organized, with a lot of interesting places to see, small roads/paths with very little traffic and daily stages suitable for "normal trained" persons. The time we spent on the tour (three days, including the boat from Chau Doc to Phnom Penh), we think also was perfect for our travel. Probably will many tourist find two days on the bikes enough to explore the Mekong, and it is a good way to enter into Cambodja.
Thank you for your service and for making this tour possible for us!
Best regards
Mr. Baard Hjorth
Sendt fra min iPhone
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From: <[email protected]>
Date: Mon, Apr 2, 2018 at 11:39 PM
Subject: Re: Cycling Mekong Delta on Mar 20
Thank you Ly!
Our trip was great and Quang was a fabulous guide. I will definitely recommend to my friends when they visit.
Russ
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From: Eileen Kirkpatrick
Date: Tue, Mar 13, 2018 at 10:03 AM
Dear Ly,
Everything went as expected and Jackie worked Hard to keep us on schedule. We made it to the hotel by 6 PM, and then enjoyed a traditional meal in old town. He is extremely conscientious guide and pays close attention to safety, particularly in traffic. He has a wonderful personality for a guide, because he is patient and attentive. He did his best to answer all our questions and meet our needs, even when it meant going out at night after dinner to replace a phone charging cable.
We also appreciated our driver who found fresh fruit and delicious snacks and drove calmly in chaotic traffic.
We would only like recommend that the driver and/ or guide have some additional training on 🚲 mechanics.
Thank you for all of your help. We had a wonderful trip. I will definitely recommend your services to friends.
Yours warmly, Eileen
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From: Philip Kittower
Date: Tue, Feb 20, 2018 at 3:08 PM
Subject: Re: attn: Ms. Bui Thi Khanh Ly
Hi Ms. Ly,
Thanks for arranging Mr. Anh, I really enjoyed having him as a guide and Mr. Vinh as driver. I thoroughly enjoyed the biking through Vietnam and hope to come again as a bicyclist.
Would you please provide Mr. Anh's email contact, I would like to write him personally to express my appreciation?
Best regards and Happy New Year!
Phil
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From: Christine Archer Lockwood
Date: Tue, Jan 30, 2018 at 6:21 PM
Subject: Feedback on tour 13 Jan - 27 Jan, 2018, HCMC to Hanoi
Hi Ly,
Berndt and I are not so good with Facebook and trip advisor stuff. We would prefer to write you an email with the feedback as some of our comments will be constructive criticisms for your business and we would not want that to go on to the public arena.
We have had a fantastic time for the 15 days and you set us up with all necessary info with friendly professionalism - thankyou.
We appreciated very much having a guide and driver the whole way. The cycling guides took us to places we would never have gone to on our own, and gave us opportunities to eat local village food we would never have dared tried - it was all an amazing experience. The overnight cruise to Halong Bay was a relaxing highlight after the cycling effort.
The guides and driver were always prompt with starting times. Their help setting up the bikes etc was really appreciated. Hein, our driver for most of the trip, was superb, as we gained insight into the driving habits of the locals! We felt totally safe under his care.
The guides on the whole were polite and caring. Austin, our first guide sometimes said we were going to do something, for example, see a coffee plantation, and then it didn't happen. This could have been a communication misunderstanding, but it was something I wanted to see. Sometimes we were told itineraries in the morning and then things happened differently. We understand our cycling ability and timing makes planning difficult, but sometimes the plans and timing were way out of kilter.
On that note, we were surprised at how much traveling in the van there was. No problem with this, but we wonder that maybe the travel info could have the Total Distance from A - B stated, and within that, the approximate cycling distances dependent on ability and conditions.
One comment about the last driver plus guide from the Hanoi hotel to the airport. We wondered if this guide was necessary? He seemed to have no interest in us (earplug in his ear, and a hoody over his head), and when we got to the airport he expected to take us to the check-in. We are perfectly capable of doing this ourselves (having already checked in on-line), so we wondered (after we felt obliged to pay him a tip), whether a guide needs to be there at all on the last day. The driver would have been enough.
It would also have been helpful for all guides to have an overall map that we could refer to each day to get our bearings.
One other suggestion for cyclists - to have a small towel handy in the van with a small bag with a change of clothes if you get wet. Sitting in a van for 2 hours drive in wet clothes is not much fun. (We were fine, as we did prepare for this)
Food wise, this was amazing but way too much. This may be the Vietnamese way, but we also don't want to see food wasted. It seemed on some days that we were getting two main large meals, one at lunchtime, and another in the evening.
If you would like any more specific feedback on any part of the tour, please ask.
We will highly recommend your company to others, especially if some of the written daily notes and driving times are updated.
Best wishes for more successful tours,
Christine Archer-Lockwood and Berndt Reiss
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From: Rick Resto <[email protected]>
Date: Sat, Feb 3, 2018 at 3:15 PM
Subject: Vietnam Bike Tours-NHA TRANG
Ms. Ly,
Our tour with Mr. Hoang was fantastic. He was one of the best tour guides that we ever had.
Overall it was just a great experience.
Rick
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From: Becca Fitz <[email protected]>
Date: Wed, Jan 17, 2018 at 4:51 PM
Subject: Re: Cycling Hoian to Hue in Jan with Vietnam Bike Tours
Hi Ly
Just to say that the trip was amazing, we really enjoyed it and Mr Vu was incredible.
Thanks for all your help.
Becca
Sent from my iPhone
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From: Kylie And John Smith <[email protected]>
Date: Fri, Dec 15, 2017 at 8:12 AM
Subject: Re: Cycling Mekong Delta on 8th Dec with Vietnam Bike Tours
Hi LY
Thanks so much to you and Tien for a wonderful experience.
Tien was an absolute gem, always helpful, setting a great relaxing pace up front and always attentive for our needs. The journey through the villages and the wonderful warm greetings of the villagers will remain with us always. We also really enjoyed the home stay and cooking as well.
Wishing you all the very best to you both!!
Best
John and family!
Sent on the go please excuse any typos
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From: Mark Silver <[email protected]>
Date: December 19, 2017 at 6:48:15 PM CST
Subject: VN trip
Robert;
On the way home now, and want to let you know I had a GREAT time! Thanks for helping me get this together. The Mekong delta portion was just grand and you were spot on to nudge me to take this. I report that 65 km of cycling on those paths is a good day of cycling! All the arrangements were workable, both guides were good guys and I don’t have any complaints at all.
I am going to organize a tour with some of my friends, so we’ll be in touch.
Best regards,
Mark L. Silver
Ph: +856-751-4356
Mobile: +609-841-1378
Web: www.smc-global.com
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From: Jay Warren <[email protected]>
Date: Sun, Nov 26, 2017 at 2:16 PM
Subject: Re: Cycling Nha Trang on Nov 26 with Vietnam Bike Tours
Every thing was GREAT! Today. Thank you for a wonderful tour.
My wife and I liked it so much that we want to do a longer tour with you in 2 years. Maybe 10-14 days.
We will be in touch soon.
“So” was a very good guide.
Thank you
Jason Warren
Sent from my iPhone
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Hi Ms Ly,
I just wanted to say how much we enjoyed our trip and how well we were looked after. Thanks you, Janet Cunningham
Sent from my iPad
From: J. Cunningham <[email protected]>
Date: Fri, Nov 24, 2017 at 6:56 AM
Subject: Our 12 day bike trip Cambodia
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From: will dunford <[email protected]>
Date: Wed, Nov 1, 2017 at 9:45 PM
Subject: Re: Biking Saigon countryside on Oct 28 with Vietnam Bike Tours
Hi Ly,
Thank you for the tour at the weekend it was great fun and the perfect way to see the countryside on a Saturday morning. Mr Sarane was excellent and I have just left a review on Tripadisor. He did take lots of photos and said he would send them but i haven't received anything yet. Can you check with him, I may have missed something though.
Thanks
Will
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Dear Tran
I want to thank you for all the work you did setting up our cycling adventure.
All of the guides were great, the bikes and drivers were excellent. The hotels
were mostly superb (the Chau Pho in Chau Doc was less than superb but still ok for a night). We simply had a wonderful and memorable time.
My only feedback that you might consider in future is we found two emotionally charged tours, The Killing Fields and Prison 21 in one afternoon was too much. We passed on the second.
Also the lunch we had at the Bopha Titanic Phnom Penh was simply the best meal on the trip.
I'll certainly be posting positive reviews on Trip Advisor in the coming days.
So thanks to everyone at Vietnam Bike Tours
Jack/HCM1710002/Jack Schuller x4pax on 6-8 Oct,2017
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From: [email protected]
Date: Fri, Sep 22, 2017 at 11:54 PM
Hi,
Thank you very much for your services.
I have done bicycle tours in Thailand, Cambodia, Laos, Philippines and Vietnam before this trip and I will say that this one was the best.
Starting from my first contact, the rapid response from you, the payment process, assistance with hotel bookings all were faultless.
The tour itself was great and Zang was the best. The bikes were very good condition and the van was very comfortable. I cannot find any fault. Keep doing exactly the way you are doung the tours.
If you are ariund tomorrow we can meet.
Regards
Gerard
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From: Rex A. Clausager <[email protected]>
Date: Tue, Aug 1, 2017 at 1:07 PM
Dear Ly,
After a wonderful holiday in your beautiful country we are now back in Denmark - and at work again!
On behalf of the whole family I would like to pass our sincere appreciation of all your efforts before and during our holiday. The planning and communication from your side has been excellent. This has been such an important factor for us to allow us to fully relax and enjoy. Thank you so much for that.
You organised two great guides - both Tien for the first 11 days and then Zang (Giang) in Hanoi. Very likable personalities that took very good care of us, were flexible, knowledgable and fun company.
The driver for the first 11 days, Ngia (I may have spelt his name wrong) was outstanding. He is a very, very safe driver and he is really service-minded. Make sure to pass our thank you and hugs to him and take good care of him.
Thanks for everything - and we hope to be back again some day. All the best to you and the company.
Kind Regards,
Rex and Family
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From: Petra Morrell <[email protected]>
Date: Mon, Jul 3, 2017 at 7:41 AM
Subject: Re: Full day biking Sapa with Vietnam Bike Tours
To: Ly of Vietnam Bike Tours <[email protected]>
Hello Ly,
Just wanting to say how much we enjoyed the bike tour today.
What an incredible countryside it is! The views were just incredible! And Mr San was great.
We were also really happy with the bikes (and good disc brakes they had which were really needed going down some of those hills).
The family had an awesome day (even though our 12 year old girl struggled at times keeping up 😬).
We will recommend your company to other families we know that are heading to Vietnam 🇻🇳
Thanks Ly
Petra
Sent from my iPhone
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On Wed, Jun 7, 2017 at 7:51 PM, andrew james <[email protected]>
wrote:
Hi the ly.
I would just like to say a really big thank you for all of your help booking our
tour. We all had such an amazing time and your tour guides that took
us was by far the best I've ever experienced in any country we have traveled.
They was highly motivated and friendly and extremely good fun at the same
time extremely professional. Your tour intinary was perfect for all people on
the tour and we all finished with amazing memory's. I will write a brilliant review on trip advisor for your company and highly reccomend to others friends I have that will visit Vietnam.
Many thanks again
Andrew james
Sent from my iPhone
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From: Caitlin Ferguson <[email protected]>
Date: Tue, Mar 21, 2017 at 6:42 PM
Subject: Re: Cu Chi Tunnels Tour: 18 March
Hello Ly,
I just wanted to send a quick note to say that Sarane was a great guide!
We enjoyed getting to know him, and he was very easy to talk to. The
cycling route was nice and pretty for a half day. He also was very knowledgeable
about the tunnels. We would highly recommend him!
Thanks,
Caitlin
Sent from my iPhone
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On Fri, Jan 20, 2017 at 6:37 AM, Vanessa <[email protected]> wrote:
Hi Ly
Just received some feedback from our recent travellers.
Just wanted to send through a quick email to let you know how much the Quinn family loved the bike tour you arranged for them!
Thanks for taking care of them and hope to have more bookings for you later this year
Kind Regards
Vanessa Wallace
Sales Manager
Mobile: 0422220376
AU Enquiries: Ph: +61 7 3411 2090
NZ Enquiries: Ph: +6498010014
24/7 Emergency Contact: +61 422 220 376
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From: Robert Webb <[email protected]>
Date: Wed, Dec 7, 2016 at 9:09 PM
Subject: Tour finishing 5th December
I am hugely impressed by your company, by Ly and her organisation and by Phuc as our guide. Ly organised the trip with my daughter brilliantly. We had very good drivers, excellent bikes and safety helmets and exactly the trip we wanted. Phuc”s guiding was superb : everything we wanted was catered for and in many cases organised in advance of us. He was very safety conscious and was extremely good company.
I would like to thank all of you and hope you will continue to prosper.
With kindest regards, Robert Webb.
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Hello
I'd like to let you know how very much Dan and I enjoyed our cycling trip
on November 24-25 with Thach SaRane as our guide and Khai as our driver. Both were very helpful and made the tour fun. Our driver did an excellent job of getting us and our belongings to and from the homestay - we felt totally safe despite heavy traffic.
Our guide SaRane was helpful and knowledgeable, sharing his insights about the areas we rode through and looking after everything we needed. He was a delight to share the days with. He was most concerned that we have a good experience and was worried that the heavy rains would spoil it - but that was all part of the trip and the fun.
Thank you again for your part in putting the trip together for us.
Best wishes
Jeanne Byron
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Hi Tran Thanh
We had a fantastic time on our 5 day cycling holiday, greatly helped by the good organisation, and by our guide TIger, who was superb in providing us with lots of information and leading us to some very interesting locations. The hotels were all of a good standard and we appreciated the drink stops etc. and the support from our driver Kim, making it a very enjoyable experience.
We will definitely recommend your cycling tour to any of our friends coming to Vietnam.
Kind regards
Ron and Elspeth
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On Sat, May 28, 2016 at 2:12 AM, <[email protected]> wrote:
Hello,
We would like to thank you for the wonderful trip.
The guide, driver and the lady from your company were very friendly.
We enjoyed the trip and discovered on a nice way your beautiful country.
Best regards
Paola and Stéphane from Belgium.
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On Wed, May 25, 2016 at 4:09 PM,
Isabel Schmidt <[email protected]> wrote:
Dear Ly
Our tour is over and we are all sad to say goodbye to Phuc and Trong.
They were amazing guide and driver , always smiling and helpful, we couldn't have had any better. Phuc is also so knowledgeable about Vietnam - we learnt a lot about the country , history and present, people and culture.
We had a super trip with the two !
Please send our best regards!
Xxx
Isabel & kids
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Sent from my iPhone
From: Caroline Spintzyk [email protected]
Sent: Sunday, May 22, 2016 11:43 PM
To: Quang
Subject: Hello from Germany!
Dear Quang,
Sorry it took me so long to write to you. I was sick for 2 weeks after our return to Germany and things have been a little crazy!
Our bike tour with you was a definite highlight of our trip. We really enjoyed it and appreciated all the special things we experienced with you (especially the singing!) We did just the right amount of cycling – challenging for me, but doable. And I was proud that I didn’t have to take a ride in the van! The roads were off the beaten path and it was wonderful not only seeing so many different things and also learning about them from you. The restaurants you picked for us were great and we had nice stops along the way. The picnic we did for lunch on the third day was really fun.
There is only one thing that I wondered about – we had originally booked a hotel outside of Cat Tien National Park for the first night. Then Vietnam Bike Tours wrote to me to say that because of flooding, it would not be possible to do the night drive to see the animals from outside the park. We would therefore have to book the lodge inside the park for 80 USD more. However, when we got there, everything was completely dry and it seems that there hadn’t been any major rain for weeks. So this did not make sense to me. Maybe you can pass that on to the management.
Thank you so much for a wonderful bike tour (also our thanks to Tuan, the driver). I’ll also write a recommendation on Trip Advisor. Maybe we’ll see each other again some day!
Best wishes,
Caroline and Wolfram
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From: Jacqueline Collins <[email protected]>
Date: Wed, May 4, 2016 at 3:25 PM
Subject: Our bike tour, Patrick Keogh Dalat to Hue, vietnam
Hi Ly,
Enjoyed every moment of our bike tour. Tour guide Suyeng and bus driver Hong were both the greatest and couldn’t praise them more. Total ten out of ten.
Kind regards and let us know where we can best direct others to this great experience.
Jacqui and John Coilins
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---------- Forwarded message ----------
From: madina kurmanbaeva <[email protected]>
Date: Tue, Mar 29, 2016 at 6:31 PM
Subject: Re: Fw: family trip Mekong delta
To: Ly of Vietnam Bike Tours <[email protected]>
Dear Ly,
Just finished our cycling Mekong holiday. It was an excellent family adventure. Our guide Austin and driver Lye were very caring, entertaining and a great company.
Austin has mentioned that you have some evening motorbike food tours in Saigon. Can you please advise what are the options. We are thinking of 1 April, if possible.
Thank you,
Sent from Outlook Mobile
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On Wed, Mar 16, 2016 at 8:45 PM, Jacquelyn Murray
<[email protected]> wrote:
Sorry I just read this. Lum did get info from us. He was an informative guide
for our days in Hanoi and Halong Bay. He also chose good restaurants for us.Thank you so much for the jersey. We will gladly wear them at home and advertise for your company. We were so pleased with the trip. We had a remarkable trip. We thoroughly enjoyed the cycle with Tien. He showed us so many very interesting routes, side trip mini tours and great variety of meals. He taught us so much. He is an excellent tour guide. Trong was a very helpful driver and maintenance man. Your company will be highly recommended. Jackie Murray.
Sent from my iPad
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From: Bernard Hoch
Date: Tue, Mar 8, 2016 at 10:01 AM
Subject: RE: Cycling 3 days Mekong Delta
Hello Tran,
Thank you so much for organising our bike tour with Quang. He was an outstanding guide and we were very happy to have him as our guide. Our bus driver Fop was very good also and we were well looked after by both of them. The bike ride was fabulous and we loved meeting a lot of the local people and riding through their villages. It was a fabulous experience for my husband and I. We were very happy also with the accommodation each night, first at the Mekong River Resort and then the Victoria Resort. They were exceptional and very pleasant after a day riding the bikes. The bikes also were of a great standard. Thank you also for arranging to collect us from the Airport after we missed our connecting flight due to delay, that definitely made things easier. Would you please send me a receipt for the USD $35 for the airport pickup. I may be able to claim this on insurance.
Thank you again and I will definitely recommend your company and also Quang, our guide and Fop, driver.
I will do a comment on trip advisor soon.
Thank you
Bronwyn
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From: Sam McClary
Dear Ms Kim and Huy,
I just wanted to thank you both for putting together such a great trip to
Viet Nam for us. We all felt we had a thorough insight into your country,
culture, people, history, scenery, food and general way of life. And
we got some exercise to boot! Your arrangements were all first class
and the hotels were far better than we expected.
But, maybe the most valuable part of our itinerary was having Phuc Le as our guide. From meeting us at the airport in Saigon to dropping us off at the airport in Hanoi he took absolutely great care of us. He quickly and accurately adapted the itinerary to our group and took a personal interest in and became a friend of each of us. He was always prompt, told great and insightful stories and filled our days completely with just the right amount of activity. And let me add that he is quite the witty fellow as well. It was a sad moment when we had to say good-bye to him.
Thanks again for everything. We will highly recommend your company and Phuc to everyone we can. I am not on Facebook and do not have an email address for Phuc, so would you please forward this message to him.
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Hi Mr. Tran,
We had a great day!
Austin is a very good guide.
The bikes were very good!
Invoice was paid to Austin.
Opportunity for improvement: Foresee a trip with much more biking!
Groetjes,
Stijn
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From: Lucy Francis <[email protected]>
Date: Sat, Jan 9, 2016 at 6:56 PM
Subject: Re: Cycling Mekong Delta 4 days/3 nights with Vietnam Bike Tours
Hello Ly,
How are you?
We have just returned from our 4 day cycling tour of the Mekong Delta with Tien as our guide. We had a wonderful time and we both agree it is the best way to see your terrific country. We thought the tour was very well organised and the destinations were varied and unique to any other experience we've had in Vietnam. We loved the accommodation, particularly our first night in the home stay. It was delightful.
Our driver and guide (Tien). Our driver was so pleasant, always welcoming us with a smile and always on time. And Tien accommodated our needs with ease. He confidently answered our questions about the many fruits, vegetables and the way of life of the Vietnamese people. We also enjoyed getting to know him personally (we look forward to his baby pics on Facebook soon haha).
We met up with another 4 day Mekong tour from Vietnam Bike Tours along the way, led by Jacki (not sure of the spelling). It would have been good to have toured alongside these people to provide more company and fun getting to know others.
A few points for your information. We were overwhelmed by the amount of food. So nice and such wonderful food but we think there could be less so not as much goes to waste, but maybe that's just because we only eat small amounts. We are small people.
Overall, we had a wonderful time and look forward to giving you a good review on trip advisor. Thank-you too Ly for your help in organising our trip.
From Lucy.
Sent from my iPhone
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From: Cheryl Koh <[email protected]>
Date: Wed, Jan 6, 2016 at 10:21 PM
Subject: Re: Half day cycling trip Saigon
Dear Ly,
Wanted to let you know that we had a good day cycling and really enjoyed ourselves. Thank you for organising the tour. Our guide was friendly, informative and knowledgeable. The route was also a nice leisure ride.
Hope to get the opportunity to visit Vietnam again soon, and perhaps plan for a longer and more adventurous ride!
Regards,
Cheryl
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Hi Kim,
We are back home after a fantastic first cycling trip to Vietnam. Needless
to add, this will not be the last!
Thank you for organizing the bookings, visa & all other arrangements efficiently.
We had a lovely experience cycling through the SaPa mountains.
Ly Lao San made our trip enjoyable with his extensive cycling experience in the mountains, knowledge of the area and Vietnamese life in general.
Tuan gave us a smooth ride in the van when the outside conditions became too cold to handle. All in all, I must compliment you for putting together an
extremely friendly team on the ground all through our trip.
Back in Hanoi there was a small confusion regarding the Hotel we were booked in on 18 Dec. We found it wasn't in Hotel Imperial after we drove up
there but in Hotel Tirant. However, the stay at Hotel Tirant was indeed very pleasant.
Thanks once again, we definitely hope to return to Vietnam for another cycling tour with you at the earliest opportunity.
Regards,
Satish Pisharody
from:SAP <[email protected]>
date: Wed, Dec 23, 2015 at 3:59 PM
subject: Re: Cycling tours from Hanoi with Vietnam Bike Tours
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From: Richard Ohlson <[email protected]>
Date: Sun, Nov 29, 2015 at 5:19 AM
Subject: Our visit to Vietnam
To: Kim Anh of Vietnam Bike Tours
Kim,
We are on our way home to a cold London and we both wanted to thank you for organising such a successful first visit to Vietnam. Let's hope there will be many more! In fact, we are already talking about bringing all of our 4 children back this time next year for a brief visit.
After such a frantic few days with Tiger we have spent a very relaxing break in Phu Quoc where we have had time to contemplate everything. There is very little that we would have changed so you really know what you are talking about! Perhaps the Cat Tien Park visit was not the highlight (the lodge itself seemed rather neglected) but the bike ride there and after we left the park was wonderful. Tiger, who was professionalism personified and extremely knowledgeable, staggered us with his knowledge of Vietnam, including the history and the agriculture. We also appreciate Hein's calmness and would love to have him drive for us again.
We know you are due to have a new arrival imminently and we wanted to add our good wishes and hope that all goes well.
Many, many thanks once again for all your marvellous organisation that went absolutely perfectly.
Kind regards,
Richard and Shawn
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From: Cynthia Shinn <[email protected]>
Date: Tue, Nov 24, 2015 at 8:52 AM
Subject: 3 day bike trip to MeKong Delta
To: Khanh Ly
Hello Ly,
I wanted to follow up with a note about our trip to the Mekong....thanks so much for changing things around for us and apologies for the confusion. You did a great job accommodating us.
Quang was simply fantastic!!!
He went out of his way to make sure that we were happy with our trip. He did a great job of explaining where we were, how the locals lived (which is why we wanted to go on a trip like this), and introducing us to life in the delta. He continually made sure the bikes fit and nothing was broken and that we comfortable and not too rushed.
We had many many questions about Vietnamese history and culture and he did a great job answering in English (not easy). We frequently engaged with locals and he is obviously well regarded and liked. Quite simply, HE made our trip fantastic and and we hope to plan something again.
Thanks again and special hello and good bye to Quang from his two American women friends...we had a great time!
Regards,
Cynthia
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On Mon, Nov 9, 2015 at 3:32 PM, The Foodprint Experience
<[email protected]> wrote:
Hi Bui,
Thank you for all your help in booking the tour. We had an amazing time
and Tan was a fantastic guide with good knowledge of the area. We enjoyed
stopping and trying things along the way. He also gave us several options to
choose when we were tired! The accommodation was also very nice and the food was great.
I will recommend your company in the future.
Thank you,
Melissa
Sent from my iPhone
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---------- Forwarded message ----------
From: Michelle Rush <[email protected]>
Date: Tue, Oct 20, 2015 at 4:51 AM
Subject: Thank you for guiding us for our Mekong cycle tour
Cc: Gabrielle Rush <[email protected]>
Dear Tien
We have spent the last few days assembling some of our photos from our cycle trip in the Mekong, including the great photos you supplied us!
It was such a wonderful trip! Thank you so much for guiding us so knowledgeably, and for being prepared to adapt where we went and what we did to our family needs. We felt very well looked after by you and our driver, and we loved the parts of the countryside and sights that you took us to.
We really enjoyed the food at the local restaurants you took us to, and the home stays.
We really liked how much you knew about your country and the places we went, it made the whole experience very rich and rewarding, and it certainly had a big impression on our children who got to see people living very differently to how they do in New Zealand with its much cooler climate, and how your country operates and its history.
We will be recommending your company to our friends, and if we return to Vietnam for more cycling in the future we will be getting in touch!
Thank you so much
Michelle, Jeff, Ella and Cate
PS, here is a photo taken from the hills above where we live in Wellington, New Zealand. Very different to the lush and hot Mekong delta!
Michelle Rush & Jeff Flavell
Ti Kouka Cottage
32 Abbott St
Ngaio
Wellington 6035
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---------- Forwarded message ----------
From: Sumen Sahani <[email protected]>
Date: Sun, Oct 11, 2015 at 12:32 PM
Subject: RE: HCMC Bike Tours
To: Ly of Vietnam Bike Tours <[email protected]>
Hi,
Just wanted to say we had a fantastic time on this tour. While the tour, the guide and the route was great, slightly disappointed with the lunch. It was setup in a hut with muddy, wet and smelly outside, felt a bit like in the middle of rice paddy. Food was very basic and not as tasteful as I have come to know Vietnamese food.
By the way, could you please email us the photos taken by Mr. Tien. Regards. Sumen
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---------- Forwarded message ----------
From: Jasmine Pulbrook <[email protected]>
Date: Sun, Sep 27, 2015 at 2:26 PM
Subject: Re: Joining cycling Mekong Delta on Sep 20 with Vietnam Bike Tours
To: Ly of Vietnam Bike Tours
Thankyou for a brilliant Mekong tour.
My mum and her three friends loved the experiences and could not sing Tien enough praises. :)
Very amazing effort with what felt like private tracks and lots of great facts and information along the way.
They returned and said that i need to take a weekend cycling the mekong with Tien.
Out of interest, what cost would that be? I would like to leave early on Saturday morning and return on the Sunday night.
I would like to cycle for approx 60 kms each day, see the floating markets, but not too interested in any other artisans along the way.
Many Thanks, Jasmine
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From: Hudson, Jeffrey A.
Sent: Wednesday, 9 September 2015 6:42 PM
To: Andrew Edwards (Vietnam Bike Tours Australia)
Subject: RE: Feedback
Andrew,
We both had a great time on the bike tour. The 50 km were a bit harsh due to the heat and humidity, I think it was over 35 degrees and 90% humidity, but the sites were wonderful and the guide was great.
One thing I really liked (and I’ve done this a lot) is that our guide was the one that picked us up at the airport, took us on the trip the next day, and got us to the airport on the third day. The continuity was very nice.
Next question;
Can we do the same thing for Ho Chi Minh on Sept 20th?
Pickup at airport on the 19th,
Tour on the 20th (Private two person)
Airport drop off on the 21st.
Thanks,
Jeff
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From: Irene Penner <[email protected]>
Date: Sat, Sep 12, 2015 at 6:52 AM
Subject: Re: mekong delta 2 nights 3 days
To: Ly of Vietnam Bike Tours
Good morning.
We just want to send a short email complimenting our guide Tien and our driver Tuen. We had the most incredible 2 night 3 day tour of the Mekong Delta. Tien was knowledgeable, excellent at planning when and for how long we would bike, took wonderful photos and is fun to have as a guide. Turn was always punctual and helpful. Tien and Tuen worked so well together. Everything else (food and lodging) was also excellent!
Thank you! It is a highlight of our trip! Highly recommended!!
Irene & Harry (Harold) Penner
Sent from my iPhone
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---------- Forwarded message ----------
From: Hai Dinh <[email protected]>
Date: Wed, Aug 19, 2015 at 9:43 PM
Subject: Re: Bike Tours
To: Ly of Vietnam Bike Tours <[email protected]>
Hello Ly,
Good to hear from you! And congratulations on the coming new family member! Hope all is well.
I was meant to write to you about my experience of the trip and give some feedback, but was very busy with work since I got back. I had a few free days in Saigon after the ride, but was tied up with other plans with family. I also was planning to visit your office to meet you, but did not have the opportunity either.
First, I really like and appreciate Van Anh and Hien, the person who was driving the support van. They've done everything to ensure my safety, the trip is enjoyable and were great companions throughout the trip. I learned so much more about Vietnam from them, even though I sort of growing up in the country. I never once felt unsafe during the whole trip. Van Anh is an impressive person and cyclist, I would love to ride with him again.
Here is my thought about the ride:
Except for the trail ride in Cat Tien National Park, a mountain bike is unnecessary. The rest of the ride was on paved road with some hills to climb, so a road bike is much more practical and enjoyable. A heavy mountain bike rides much slower, so increased time out on the road and restricted riding distance. And the hot summer weather could make the ride much less enjoyable for someone who was a cycling novice. My mountain bike fit me ok, except the handle bar was too wide so put a lot of stress on shoulder. I am also used to road bike, have not ridden a mountain bike for years. But I enjoyed the ride regardless, however will bring my road bike next time and only use your mountain bike for the trail ride. With a road bike, we perhaps can ride more if weather permits.
The trail ride could be a bit longer, to 40-60km. I would not mind spending a day riding the trail then rest and continue road riding the next day. I am still kicking myself for forgetting to mount my GoPro camera on the bike for the trail ride. When we were riding, a large monkey ran across the trail right in front of us! That would be an image that I will show off and talk about for years to come!
A note to the tour guide: remind everyone before the ride to set up their video camera on the bike if they have it. They may capture this kind of stunning, unforgettable images.
I guess a majority of your clients are interested in travel tours with bike riding as secondary. But I recommend Vietnam Bike Tours to organize tours that are designed for cyclists and routes with different distance options. A seasoned cyclist would not be interested in only short rides and will look elsewhere for “real” cycling tours. I personally prefer bike tours that are designed more for cyclists, those that involve at least 60-100km a day of riding. There are many cyclists, both Vietnamese and American, in the US who would love to go on this kind of rides and willing to pay for one.
I learned from Facebook that there are many cyclists in Vietnam who are doing just this, self-supported.
Why don’t you plan one and see if there is any interest? Also make sure the ride is in the time of year that the weather is relatively nice, not so hot and humid? :-). Such as in Spring?.
As for next year Saigon-Hoi An ride in March, I of course would love to go on this tour, now that I know what to expect. Two other friends of mine are also interested in the ride. A possible option is if the ride ends at Hoi An, the three of us could extend it to Hue afterward. Please send me the details when you have them (how many people signed up already, route plan and cost, when do I need to sign up).
Last, thanks so much Ly, for setting this up for me! I really enjoyed the ride and will definitely join Vietnam Bike Tours on another future ride.
Best Regards,
Hai, USA
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From: Ruth Mabry <[email protected]>
To:"Ngo Trong Huy. Vietnam Bike Tours"
"Ngo Trong Huy. Vietnam Bike Tours" cc:Khanh Ly
Khanh Ly Date:Fri, Jul 31, 2015 at 3:46 PM
Fri, Jul 31, 2015 at 3:46 PMSubject:Re: Hue - Hoi An photos
Re: Hue - Hoi An photosThank you so much for the pictures. They are wonderful.
I wonder if you could share them in drop box so it would
be easier for us to download.
I would also like to take the opportunity to thank your team,
especially Ms Ly for organizing the tour, Mr Nyugen for being
a terrific guide, Ms Phuong for documenting the trip and of course the driver for always being available (Sorry, I can't remember his name). We really enjoyed the bike ride from Hue to Hoi An. Everything was very well organized. Mr Nyugen was the best and most knowledgeable guide we had during our two-week stay in Vietnam. I would love to do another bike tour, especially in the south since I've heard so many nice things about the Mekong Delta.
My only recommendation is that although the Merila Hotel in Danang was very nice; it was far from the centre of town. We would have preferred being downtown (i.e., near the beach walkway) so that we could have enjoyed the evening there rather than at the hotel.
Once again, thank you very much.
With warm regards,
Ruth Mabry
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Dear Ngo Trong Huy
We enjoyed the Cycling Tour with Vietnam Bike Tour a lot. We had the possibility
to see and explore parts of Vietnam with beautiful landscape and scenery.
The mix of sport and culture was perfect.
There are some points where you can improve. Sometimes the guide put food in
our plate which we didn't want to eat. I think each guest should decide by himself
what he want to taste. Also one hotel wasn't very nice. The bathroom was completly
green (little plants.. I don't know the word in English). But in total we liked the tour.
Best regards,
Jennifer Rickenbach
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From: Lindsay Ruiter <[email protected]>
Date: May 22, 2015 at 08:23:23 GMT+7
To: Kim Anh of Vietnam Bike Tours
Subject: Re: Cycling Mekong Delta 2 days with Vietnam Bike Tours
Hi Kim,
Thank you for the excellent trip! We enjoyed it a lot. Our guide was excellent and the homestay family was great!
I will definitely recommend your company to anyone who would like to do a tour like this in the future.
Lindsay
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From:Adriana Holtslag-Alvarez <[email protected]>
Mekong delta on Mar 31-April 2, 2015
Hello Kim
We had a fantastic trip with Tiger who showed us the beauty of the Mekong delta. Tiger took very good care of us and we loved the tour. Even if our saddle pain was uncomfortable..... But the bikes were fine. I would say a soft saddle for the ladies would be a good thing 😄
The home stays were lovely and the food very good. So a big thank you to Tiger for a great tour.
And thank you to you for the organization. We will certainly recommend your company to friends and family.
Kind regards
Adriana and family
Sent from my iPad
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Vietnam/Cambodia Bike Tour 25-31 January 2015
Our overall experience with Vietnam Bike Tours is ★★★★★
From the first e-mail contact with Mrs. Kim Anh, we experienced professional guidance in choosing what, when and how we wanted this adventure. Every step of the way was efficient, easy and in the end a real joy.The choice of hotels and restaurants was varied and more than acceptable. The final hotel in Angkor Wat was a genius stroke…a cut above our standard hotels, it was just what we needed at the end of our 11-day trip.Our only criticism is that the first bicycle for the female in our duo was simply too big. It was new, the seat adjustment was as good as it could be, but it was still too large as getting on and off the bike was always a hassle. She adjusted as well as possible, but were this not a problem, the trip would have been perfect.This problem could be solved by including a smaller model in the inventory of bikes.
Our Vietnam guide for our January 25-31st bicycle trip through Vietnam, Mr. Tien Truong, was professional, personable, knowledgeable and caring. From the first encounter with us at the airport until our leaving at Chau Doc, he was a delight and made us comfortable. His handling of most every detail, from mid-morning snacks to hotel reservations/placement was outstanding. He was patient in finding a solution to a medical problem (which was eventually solved by his own home remedy), concerned about the quality of our food and drink, and tolerant and informative with our many questions. We have made a new friend and will recommend both Tien and the company to others. It was truly a great experience for us. Ruth Higgins
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From: George Doherty <[email protected]>
Date: Fri, Nov 14, 2014 at 5:14 PM
Subject: George and Grainne
To: Kim Anh
Dear Quang,
Although we spent a long time in the bus, We did not have time to say goodbye properly or to thank you properly.
You were very professional, punctual, kind and considerate and you showed us a wonderful time in the Mekong Delta, it's people, it's jungle, it's rice fields and it's orchards.
We wish you well in the future and although we never met your wife, your son or your mother, you spoke so fondly of them we will miss them too!!
Keep singing my friend.
Cam on nhieu!!!
George and Grainne.
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On Tue, Oct 7, 2014 at 10:54 AM, Richard Kelly <[email protected]> wrote:
Ly
The bike ride was excellent thank you for your assistance with arrangements.
Everyone had good time.
Tan was excellent and is number 1 tour guide. Hehehe
Tai also did very good job.
Thank you again.
Regards
Richard
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Sent from my iPad
On Sat, Aug 9, 2014 at 8:58 AM, Rachel Krall <[email protected]> wrote:
Hi Ly,
My tour last week was amazing! I've already sent your information to two friends who are traveling to HCMC in September. I was wondering if you knew when my guide would send me the pictures he took during our trip. I was hoping to attach the pictures to a review on tell advisor. Let me know it you'll be able to send them over soon!
Thanks!
Rachel
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From: Viola Mashoed <[email protected]>
Date: Mon, May 5, 2014 at 10:07 PM
Mon, May 5, 2014 at 10:07 PMSubject: Re: HCM trails by bike with Vietnam Bike Tours
Re: HCM trails by bike with Vietnam Bike ToursDear Huy,
We would like to thank you for a wonderful bike tour through Vietnam, it was a unique experience.
We enjoyed the trip, the beautiful nature, the friendly people and the delicious vietnamese food and we were very content with our guide 'Tony' and Ming!
The only downside was the hotel in A Luoi, you may reconsider another place to stay.
Best regards,
Victor and Viola
PS. The Hoi An Chic Hotel was a perfect place to relax.
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From: Jenn Sommermann <[email protected]>
Date: Fri, Mar 28, 2014 at 10:28 PM
Subject: Review
To: Ly of Vietnam Bike Tours
Hello Ms. Ly,
Don and I can’t begin to express how wonderful our experience was. The reviews will reflect that. I also offer to be available should any potential customer wish to contact me for questions or further information. I know that was helpful to me when I was planning our trip.
All of the guides were incredible but we were particular fond of Mr. Tien and Mr. Haun. Having the same guide for the entire Vietnam experience seemed to work better for us. While the guides in Cambodia were good, the fact that we had so many different ones wasn’t preferable. They all did fine but the continuity seemed stronger in Vietnam. I assume this couldn’t be avoided. No complaints; just something of a personal preference.
Mr. Tien is really quite exceptional. You should know that. He quickly understood our needs and seemed to provide us with a customized version of the trip. Not seeing other tourists, taking new routes to accommodate the road construction, choosing fruits that he knew we preferred and even wiping off the chopsticks with fresh limes before we used them… all attention to detail that was above and beyond our expectations.
He also photographed our riding and sent us dozens of photos. It was so nice to have photos of both of us together. He is a treasure and an asset to your company.
Thanks again for this amazing vacation. I am telling everyone I know about it and recommending it to all adventure seekers.
Best regards, Jenn Sommermann
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from:DanielMaureen Hill [email protected]
date: Sat, Mar 15, 2014 at 3:57 AM
subject: Bike Tour of Mekong Delta with Tien
Bike Tour of Mekong Delta with Tienmailed-by: shaw.ca
Dear Mr Ngo
We had a wonderful bike tour with Tien Feb 26 - March 1. He was an exceptional guide, very responsive to our needs and provided a very personal approach in engaging a number of the local people through the four days. These exchanges really enhanced our experience. We feel we better understand and appreciate Vietnam and her people.
We were pleased with the accommodation, especially the food at our first home stay, and the bikes and the van support.
As an aside, we did find the food portions very much more than we are used to. Although it is included in your notes, we regret we did not appreciate the need for smaller luggage until we were on the journey. Perhaps a note included with your booking emails will help other travellers realize that small is better.
Thank you.
Daniel & Maureen
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From: Angela Yuan <[email protected]>
Date: Sun, Mar 9, 2014 at 5:21 PM
Subject: Feedback on 3 day cycling tour in the Mekong Delta
Hi,
I just wanted to give a little feedback on the 3 day cycling tour we went on last weekend. The trip was wonderful and our guide, Mr. Gia (Jacky), was great. He showed up early to pick us up and was ready to go every morning well before we were done with breakfast. He was always upbeat and energetic as well as friendly and talkative with locals. Jacky made it clear that the schedule was flexible and was able to accommodate our requests. I really appreciated his guidance on this trip.
One suggestion I'd like to make is the addition of a small saddle bag or frame bag to the bicycles. Just something big enough to fit a mobile phone and wallet would be useful.
For your information, my friend, Jane Pek, booked the trip.
Thanks,
Angela Yuan
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From: Paula Mazlin <[email protected]>
Date: Mon, Feb 17, 2014 at 6:14 PM
Subject: Re: Mekong delta cycle
To Whom It May Concern,
I would like to take this opportunity to let your company know that we were very pleased with our tour and our guide Mr Kim, who took us on a 4 day 3 night tour of the Mekong at the beginning of January.
We found him to be very knowledgeable of the area and much of the route that we took was lovely. We found that he listened to our needs after encouraging us to reach our potential. He was a happy and interesting guide who was interested in taking us on an informative tour.
Both of us will have recommend Mr Kim as a guide along with your tour company. We enjoyed the home stays that we stayed in during our tour and found the people that we dealt with along the way very welcoming. The tour was more diverse than we expected and we were very pleased with the tour and what we did and saw. We have both spoken highly and recommended our tour to others and have referred to it as one of the highlights of our trip to Vietnam.
If you have any questions please email me.
Regards
Paula
Sent from my iPhone
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From: Elisabeth Singh <[email protected]>
Date: Thu, Feb 13, 2014 at 8:30 AM
Subject: Re: Mekong Delta Bike Tours
Dear Ly,
We have come back from our fun adventure bike tour in the Mekong Delta last week led by bike guide Mr. Hai. I would just like to let you know that Mr. Hai was absolutely fabulous with us. He was extremely knowledgeable about the area, vegetation, fruits, people, customs, and of course knew all the back roads like his inside pocket! He was very friendly, patient, and accommodating to our wishes (especially stopping and taking hundreds of pictures). He was/is a fantastic bike tour leader and I will recommend him to anyone who asks. I only have very high praise for his professionalism and skills as a bike tour leader.
Thank you for our wonderful time in the Mekong Delta with Mr. Hai and Vietnam Bike Tours.
Regards, Elisabeth Singh
- reviews of Vietnam Bike Tours in Ho Chi Minh City
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